Refund policy

🔁 Return & Refund Policy – CalmCuddl (Global)

At CalmCuddl, we offer a 90-day return policy, which means you have 90 days from the date you receive your order to request a return, no matter where you are located.

✅ Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unused, unopened, and unmanipulated

  • With all tags attached

  • In its original packaging

You must also provide the receipt or proof of purchase.

To start a return, please contact us at:
📧 support@calmcuddl.com

Returns sent without prior authorization will not be accepted.

🛠️ Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong product

We will evaluate the issue and make it right as quickly as possible.

❌ Non-Returnable Items

We do not accept returns for:

  • Items that have been opened, used, or tampered with

  • Sale items

  • Gift cards

If you have questions about a specific product, contact us at:
📧 support@calmcuddl.com

🔄 Exchanges

The fastest way to ensure you get what you want is to:

  1. Return the item you have

  2. Once the return is approved, place a new order for the replacement item

💳 Refunds

We will notify you once we receive and inspect your return and inform you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at:
📧 support@calmcuddl.com